Customer advocacy
Our "voice of the user"
Customer advocacy is critical to the advancement of patient safety at the point of care. Cardinal Health uses fact-based insights to:
- Address user issues and needs
- Prioritize business opportunities and product/service solutions
Customer advocacy connects us to our customers in the deepest and most responsive way.
Clinical support
The Cardinal Health Clinical Customer Advocacy team is in San Diego, California. Full-time professional nurses provide clinical resources for our infusion system users.
Clinical support includes:
- User feedback
- Assistance with product performance issues
- Clinical research help
- Answers to clinical questions
You may contact the Clinical Customer Advocacy team by either telephone or filling out the form below. Our regular business hours are Monday - Friday, from 8 a.m. to 5 p.m. PST. The toll-free phone number is
800.854.7128, option 3. The email address is
customerfeedback@cardinal.com.
During these dedicated hours, expect a response from a Clinical Customer Advocate within one business day. In most cases, we will respond within one hour of your call. If you have an urgent need, our phone message provides an option for a Clinical Customer Advocate to be paged. This paging option is available 24 hours a day, seven days a week. We will attempt to return your page within 30 minutes. All e-mail inquiries will be responded to within the next business day.
Technical Engineering Team
The Cardinal Health Customer Advocacy Failure Investigation Lab is located in the San Diego, CA office. The Customer Advocacy Technical Team works cross-functionally to drive investigations to root cause. The team also performs customer site visits as necessary and uses system engineers to support top priority customer issues.
Technical Communication team
The Cardinal Health Technical Communication team is responsible for writing technical instructions, user manuals and device labels. The Technical Communications team also works closely with the Clinical and Technical Customer Advocacy team members to develop trouble-shooting tip sheets for customers with a unique need and require a rapid response.
