Customer advocacy
Our "voice of the user"
Customer advocacy is critical to the advancement of patient safety at the point of care. Cardinal Health uses fact-based insights to:
- Address user issues and needs
- Prioritize business opportunities and product/service solutions
Customer advocacy connects us to our customers in the deepest and most responsive way.
Clinical support
The Cardinal Health Clinical Customer Advocacy team is in San Diego, California. Full-time professional nurses provide clinical resources for our infusion system users.
Clinical support includes:
- User feedback
- Assistance with product performance issues
- Clinical research help
- Answers to clinical questions
You may contact the Clinical Customer Advocacy team by either telephone or e-mail. Our regular business hours are Monday through Friday, from 8 a.m. to 5 p.m. Pacific time. The toll-free phone number is 800.854.7128, ext. 7812. The e-mail address is
customerfeedback@cardinal.com.
During these dedicated hours, expect a response from a Clinical Customer Advocate within one business day. In most cases, we will respond within one hour of your call. If you have an urgent need, our phone message provides an option for a Clinical Customer Advocate to be paged. This paging option is available 24 hours a day, seven days a week. We will attempt to return your page within 30 minutes. All e-mail inquiries will be responded to within the next business day.
Clinical Customer Advocacy Technical team
The Clinical Customer Advocacy Technical team investigates all technical issues to root cause. The team performs customer site visits as necessary and uses systems engineers to support top priority customer issues.
Technical Communication team
The Cardinal Health Technical Communication team is responsible for writing technical instructions, user manuals and device labels. The Technical Communications team also works closely with the Clinical and Technical Customer Advocacy team members to develop trouble-shooting tip sheets for customers with a unique need and require a rapid response.
