Services and solutions
Technical services
We offer a wide range of technical support services. Our Service team are fully trained to provide on-site preventative maintenance and technical support on a contract basis. Our workshop engineers are based at our head office facilities in Seven Hills, Sydney and in our regional offices in Mansfield, Brisbane, Mont Albert, Melbourne and Redcliffe, Perth. We pride ourselves on our quick response times, to both technical phone inquires for support and repairs. Our goal is to ensure that your Alaris® infusion pump is close to the point of care at all times and in helping to keep the infusion pump downtime to an absolute minimum.Working with you, our technical service centre can design service contracts to suit the needs of your department by helping you maintain equipment levels that suit your clinical needs.
Technical Training Courses can be tailor-made to suit the needs of our customers' requirements, from a basic technical introduction course to a full day in-depth course. All our courses are aimed at supporting Hospital training policies and in ensuring that biomedical engineering staff is kept abreast of product developments.
Our superior technical support features our Alaris 123T repair and maintenance program.
To contact our service hotline, call 1300 729 258.
Please contact your service representative to obtain a username and password to access our documents.
Technical Service Manuals (password protected)
Information Notices (password protected)
Performance Verification Procedures (password protected)
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