Improving the efficiency of Patient Assistance Program (PAP) administration

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The challenge

Riverside Health System, an award winning, non-profit integrated health delivery network with five acute care hospitals and over 100 locations based in Newport News, Virginia, was challenged with supporting a growing population of underinsured patients. Although Riverside was effectively performing drug recovery in house, its leaders were looking for a way to optimize its self-managed PAP.

The solution

Cardinal Health eRecovery™ Solutions enabled Riverside to enhance and expand upon the opportunities that were already being executed within the organization by providing a more efficient staffing model, compliant PAP process knowledge and bigger bottom-line results.

Key results*


Increase (or $27K) in monthly average drug cost recovery compared to in-house recovery program



Full-time staff members were reallocated to other priority activities due to one eRecovery™ Solutions dedicated employee



In retrospectively recovered medication costs due to the identification of 5 additional medications that were PAP eligible


*2014 comparison to 2013


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