Sample response 1
John is the supervisor for our hospital’s microbiology laboratory. He started out as a tech eight years ago and was promoted to supervisor in 2013. When John first took on the supervisor role, staff morale was suffering because of turnover and demands from clinicians to decrease the time to result. John jumped in right away and by using knowledge from his own experience at the bench and talking to staff found unnecessary steps in the workflow that resulted in inefficiencies and re-work. He mapped out the process of blood culturing and found redundancies. He applied LEAN principles to develop a standardized streamlined process and trained all staff to this process. The results of John’s problem-solving mindset are numerous. We now have streamlined processes that make us more efficient and reduces waste and cost. This increased productivity has allowed the micro lab to increase throughput with improved time to result. Staff satisfaction has also increased. Prior to implementing these changes, only 58% of micro staff said they were very satisfied with their job. A year later, this rose to 77%.
Sample response 2
My career as a medical laboratory professional allows me to positively impact patients every day. This is an enormous opportunity and one that I take very seriously. For me, there’s nothing more rewarding than a job that keeps patients safe from harm. I have built Quality programs completely from scratch for new labs and have redesigned programs for struggling labs. Through relentless work, a team I led achieved ISO15189 accreditation and in just one year delivered over $1,000,000 in savings from the cost of poor quality. I have designed and deployed a two-hour Quality onboarding program for new lab staff, wrote a comprehensive quality manual, implemented an aggressive internal auditing program, an electronic event management system, and a quarterly employee recognition program. By implementing all of these quality measures, systems, and policies, we were able to reduce errors in notification of critical results to clinicians by 98% within three months.