What's Your Cost of Poor Quality? Calculating an ROI for Your Lab's Quality Program

Cardinal Health Lab Briefings webinar series

This webinar is presented by Jennifer Dawson, MHA, LSSBB, CPHQ, DLM(ASCP)SLS, QLC, QIHC, Senior Director at Quality for Human Longevity, Inc.


Within the clinical laboratory, quality has multiple components. The most thought of component of quality relates to inspections, accreditations, and standard regulatory compliance activities. Clinical laboratories often struggle to justify the resources to adequately support quality management and regulatory compliance programs. Many times this is due to lab quality efforts being viewed as a costly and necessary evil to achieving regulatory compliance. What often goes unrecognized is how quality management programs can be utilized to drive expense out of laboratory operations. For example, robust quality management programs can help reduce expenses associated with lost specimens, repeat testing and reagent management.

This session covers the concept of Cost of Quality, but focuses on the cost of poor quality (CoPQ). Methods for labs to calculate and capture CoPQ will be discussed. Armed with actual CoPQ data, laboratories can begin to speak the language of the "C Suite" by demonstrating improvement in financial performance. Labs can begin to portray their quality programs as mechanisms to achieve cost savings and cost avoidance, in addition to the quality, regulatory and patient safety benefits that are already well recognized.



Upon completion of this continuing education activity, the participant should be able to:

  1. Discuss the concept of Cost of Quality and its components.
  2. Differentiate between hard and soft costs associated with quality management.
  3. Review methodologies to capture and track Cost of Poor Quality (CoPQ).
  4. Analyze how labs can use CoPQ data to demonstrate a return on investment for their quality efforts.


Intended audience

This continuing education credit is intended for use by clinical laboratory professionals who are interested in learning about the concept of Cost of Quality and reviewing methods to calculate and capture Cost of Poor Quality (CoPQ).


Take the course and obtain CE credits

Attend this basic level webinars at no cost. This webinar is managed by Whitehat Communications and offer one P.A.C.E.® Continuing Education contact hour1 for up to six months after the live event.

One P.A.C.E® credit is available upon completion of the course: What's Your Cost of Poor Quality? Calculating an ROI for Your Lab's Quality Program

P.A.C.E.® credits are widely recognized in the clinical laboratory profession and can be used to fulfill most continuing education requirements.

1 Whitehat Communications is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program.