Hospitals and health systems are challenged with supporting a growing population of underinsured patients.
Patient Assistance Programs (PAPs) exist to help these underserved populations; they enable qualifying patients access to medication at little to no cost. Some organizations choose to navigate the PAP process in house, which can be challenging and put a strain on valuable hospital resources.
Riverside Health System, an award winning, non-profit integrated health delivery network with five acute care hospitals and over 100 locations based in Newport News, Virginia, was one such health system facing this issue. Although Riverside was effectively performing drug recovery in house, its leaders were looking for a way to optimize its self-managed Patient Assistance Program.
Cardinal Health eRecovery™ Solutions enabled Riverside to enhance and expand upon the opportunities that were already being executed within the organization by providing a more efficient staffing model, compliant PAP process knowledge and bigger bottom-line results. And the results are significant.