Frequently Asked Questions

Providing you with up-to-date, valuable information.

Need to know more about us? Get fast facts about Cardinal Health Specialty Pharmaceutical Distribution.

Cardinal Health began distributing specialty pharmaceutical products in 1992 specifically to meet the needs of one of the nation’s largest Group Purchasing Organizations (GPOs) of that day, the VHA hospital alliance. Today, we’re one of the largest distributors of therapeutic plasma products and specialty pharmaceuticals in the U.S., serving hospitals, physician’s offices and home-care providers.

We’re also a major supplier for many of the country’s largest Integrated Delivery Networks (IDNs) and GPOs, which makes Cardinal Health an integral part of the pharmaceutical supply chain. We serve thousands of customers weekly from our facility near Nashville, Tennessee, which is centrally located within one day’s drive of 75% of the entire U.S. population.

Cardinal Health has extensive GPO expertise and currently operates an allocation database for our other GPO partners, including: Asembia, Intalere, Fora, and Vizient.

Our years of experience facilitating a variety of GPO programs of varying scopes and sizes gives us a unique and wide-ranging knowledge of the successful administration of any size GPO program. Our technology is state-of-the art. Our ordering and shipping systems track and maintain ordering history for all customers.

  • Our industry experts have many years of expertise successfully managing GPO allocation programs.
  • We manage members’ needs daily.
  • Allocations are reviewed continuously and adjusted as needed.

There is no charge to customers for standard shipping. Our regular business office hours are 7:00 a.m. to 6:00 p.m. Central Standard Time (CT). Orders placed by 6:00 p.m. CT will be shipped the same day.

Unless other arrangements have been made with the customer’s consent, all non-refrigerated plasma and specialty products will ship via ground delivery, averaging two- to three-days arrival time nationwide; all refrigerated and frozen products will be shipped via Next-Day air. Priority service is available on an as-requested basis. For standard ground shipments, delivery is based on distance to the destination. In most instances, standard orders are delivered by 3:00 p.m. Upgrades to an earlier morning delivery time, by 8:30 a.m. or 10:30 a.m., are available for an additional charge.

Cardinal Health incurs all shipping fees for standard shipping. Refrigerated and/or frozen orders shipped standard next-day delivery incur no shipping charges.

We provide advance notification to all customers of any potential changes or interruptions in service, such as holidays and physical inventories. Cardinal Health ships all orders prepaid-FOB destination.

Click here  to learn more about our holiday schedule. 

We have no stated order cut-off time for same-day deliveries. Our Emergency Drug Response Program provides 24/7/365, nationwide, on-call customer service in the event of emergencies and issues requiring same-day shipments. In certain geograhic areas, we can have product delivered in as little as three (3) hours. Availability of delivery and time needed for ordering is dependent on member facility needs and location. We use multiple carriers that specialize in expedited emergency shipments.

Only shipping charges incurred above and beyond normal standard shipping are passed on to member facilities. Delivery time for same-day deliveries is subject to departing courier or jet service.

Click here  to learn more about our Emergency Drug Response Program.

We have a dedicated Customer Service team that monitors and tracks outbound shipments every morning and throughout the day. Whenever a carrier notifies us of any delay in delivery, Customer Service immediately notifies member facilities.

Yes. We understand that every facility is different so we work with you to provide customized options to meet your unique needs. From inventory levels to payment terms, we’ll ensure you always have an onsite supply of the products you need.

  • Don’t worry about expirations. Your product will always have good dating.
  • Product is invoiced only when inventory is reconciled, after it has been dispensed.
  • All product is sourced directly from the manufacturer for strict supply chain integrity.
  • Program inventory and assay needs are flexible.
  • In-stock product means you won’t need to borrow product.

Click here  to learn more about our customized consignment programs and how they can work for you.