Navigating the complexity of a diagnosis requires sensitivity and a holistic view of the patient’s journey. Our clinical services focus on the clinical, behavioral and social aspects of treatment to help drive compliance and persistency.
Medical science liaisons
If a field visit is required, our medical science liaison (MSL) team is ready to provide the support needed. We can coordinate in-home visits to conduct patient education, including injection and infusion training, as well as conduct in-service peer-to-peer training for care practice clinicians regarding product information, preparation and administration.
Compliance and persistency
Our compliance and persistency team is staffed with registered nurses ready to help you ensure the highest level of patient touch by providing high-quality clinical services during therapy. This includes outbound welcome calls, non-compliance risk evaluation, follow-up calls and verification that the patient received the prescription from the specialty pharmacy.
We offer behavioral and social tools to help you extend your brand and support to patients on a daily basis. We work with foundations and community-based resources to identify patient support services, such as transportation and caregiver housing.
Site of care coordination
Patients facing a difficult diagnosis can be overwhelmed by the number of activities that can surround their treatment routine. Our site of care coordination team removes the burden of scheduling support services for patients by coordinating care with home health agencies.