Privacy Policy

This Privacy Policy explains how Cardinal Health, Inc. (“Cardinal Health”, “we”, “our”, or “us”) collects and uses your information.

Our Privacy Policy applies to all who visit and use our website, CardinalHealth.com, and online services as well as the websites and online services offered by our affiliates, including Cordis.com (collectively the “Site”). Affiliates are those entities that are owned, directly or indirectly, by Cardinal Health, or that are controlled by or under common control with Cardinal Health.

This Privacy Policy excludes those websites and online services operated by Cardinal Health or our affiliates that have separate privacy policies and do not incorporate this Privacy Policy by reference or otherwise. Different privacy policies may also apply to other parts of Cardinal Health’s web presence – for example, password protected areas or web pages for online recruitment. Please note that our Privacy Policy applies only to activities we engage in on the Site and does not apply to activities that are "offline" or unrelated to the Site. 

This Privacy Policy is incorporated into our Terms and Conditions, which also apply when you use our Site.  By using the Site, you agree to the terms in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not provide us with your personal information or otherwise interact with the Site. 

We reserve the right to modify this Privacy Policy at any time. If we make any material changes to our Privacy Policy, we will provide notice on this Site prior to the changes becoming effective. You can determine when this Privacy Policy was last revised by referring to the date it was “last updated” above. 

We encourage you to periodically review the privacy policy for any modifications.

Information We Collect and Use

Information Collection: We may collect some or all of the following information from you when you visit and interact with our Site:

  • Personal Information that you voluntarily provide to us. “Personal Information” is information about you that specifically identifies you or, when combined with other information we have, can be used to identify you. It includes such things as name, address, company name, occupational role, telephone number, fax number, email address, date of birth, and purchase and ordering history.

  • Non-identifying information we collect when you use the Site. “Non-identifying information” is information that alone cannot identify you and has not been associated with you.  It includes such things as data from cookies or pixel tags, or data about the device you use to access, use, or interact with our Site, such as your IP address or the type of browser you are using.

Cardinal Health does not collect sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) without your express consent or as required by law. 

Cardinal Health does not collect any Personal Information from you through the Site unless you voluntarily choose to disclose such information. We may ask you to provide certain Personal Information at various times and places on the Site. In some cases, if you choose not to provide us with the requested Personal Information, you may not be able to access all of the Site or participate in all of its features.

For example, we may collect Personal Information from you when you:

  • Register, subscribe, or create an account with Cardinal Health;
  • Purchase products from Cardinal Health through our Site;
  • Open or respond to our email offers;
  • When you voluntarily provide us with information through our customer surveys which we may then link to personal information that we previously collected about you ;
  • Contact customer service, use our “Connect” feature to converse with a Cardinal Health representative, or otherwise make use of our customer support tools;
  • Sign-up for our email updates and newsletters, such as our “Essential Insights” newsletter;
  • Connect, link or “share” our Site via social networking sites;
  • Provide ratings or reviews of our products and services;
  • Apply for a job at Cardinal Health.

Information Use: We use the Personal Information we collect for various purposes, including to:

  • Operate, maintain and improve the Site, our services, and our products;
  • Establish an online Cardinal Health account for you at your request;
  • To process online purchase orders and keep you informed about the status of your order;
  • To determine whether you are a suitable candidate for any open jobs at Cardinal Health;
  • Provide customer service (for example, answering your questions or responding to a request);
  • Communicate and provide additional information that may be of interest to you about Cardinal Health and our third party business partners;
  • Identify your preferences so can we notify you of new or additional products, services, and promotions that might be of interest to you;
  • Validate your ability to access and/or use certain products or services that may only be intended for individuals meeting certain eligibility requirements or criteria, such as health care professionals;
  • Send you reminders, updates, support, administrative messages, service bulletins, marketing messages, and requested information;
  • Perform analytics and conduct customer research;
  • Allow you to interact with certain third party content service providers (for example, to enable you to link to, or view content from, third party sites within our Site, or view our content on a third party site);
  • Administer online surveys or special offers from us or through our third party business partners;
  • Improve our Site, customer service, products and services and overall user experience;
  • Enhance other information we have about you to help us better understand you and determine your interests;
  • Manage our everyday business needs, such as administration of the Site, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms and Conditions, or to comply with the law. 

We also may use information collected as described in this Privacy Policy with your consent or as otherwise required or permitted by law.

Resume Submission: Cardinal Health posts available jobs on the Site and allows you to submit your resume to us.  Cardinal Health will ask for your name, street address, phone number, e-mail address, position applied for, education, work experience, and skills. The information and the resume you submit will be used by Cardinal Health only to determine whether you would be a good candidate for the requested job.  The information may be saved in our files in case you would be a good candidate for a future job. The information will be shared internally on a need-to-know basis, and will not be given to any third parties other than our service providers who process information on our behalf.  You can obtain more information about Personal Information collected for job applicants by visiting our Online Recruitment Privacy Policy.

Social Networking: Certain social media features available on our Site may be hosted by third party sites.  For example, some social networking services allow you to share products and services from our Site via your social networking profile. Our Site also allows you to apply for available jobs at Cardinal Health through your LinkedIn account.  If you choose to make use of third party social media services (such as Facebook, Twitter, or LinkedIn), we may receive Personal Information about you, such as your name and email address that you have made available through those services.  We encourage you to visit those third party social networking services’ privacy policies and review your privacy settings directly on those services. Any information we receive through third party social media services may be used as described in this policy.

Non-Identifying Information

We may use cookies, web beacons/pixel tags, and other technology (collectively “cookies”) to collect anonymous, non-identifying information about you when you visit our Site or interact with our emails. “Cookies” are small bits of data cached or stored on your computer based on Internet activity.  These cookies may be delivered in a first party or third party context. For example, we may collect information about your browser type and version, operating system, user language, ISP, viewed web pages, links that are clicked, IP address, the presence or absence of “flash” plugs-ins, screen resolution, connection type, sites visited before and after visiting our Site, details about items purchased, and emails we send that you open, forward, or click through to our Site.

It is possible that one or more of our websites that link to the Privacy Policy utilize Flash cookies, otherwise known as local shared objects, to store your preferences or display personalized content based upon what you view on our Site. “Flash cookies” use technology to remember settings, preferences, and usage similar to browser cookies but these are managed through a different interface than your browser and are not disabled from your normal browser settings. Cookie management tools provided by your browser will not remove Flash cookies. Please see the last section under Cookies and Tracking for information on how to disable Flash cookies.

By collecting this non-identifying information we can better understand how you interact with our Site; give you a more personal and optimized online experience by tracking your preferences; improve our Site; fulfill contracts with our business partners; help confirm receipt of and response to our emails; and provide more effective customer service. We also use this information for the same purpose as your Personal Information.

You can choose not to provide us with this information, but please be aware that certain portions of the Site may not be available to you.

Disclosure of Information

Cardinal Health is committed to keeping your Personal Information confidential.  We do not sell, trade or rent to third parties your Personal Information collected on the Site.

We may share your Personal Information as required or permitted by law as follows:

  • With any Cardinal Health affiliate, who may only use your Personal Information for the purposes described in this Privacy Policy;
  • With our vendors who provide services for us on our behalf, such as processing and fulfilling orders; data analytics and storage; assistance with direct marketing and distribution of emails and other communications; fraud prevention services; delivery and logistics; and to accomplish the other purposes for collection described above.
  • In the event we or any of our affiliates file for bankruptcy, or where there is a transfer of ownership (or assets) in connection with proposed or consummated corporate reorganizations of Cardinal Health or any of our affiliates, such as mergers, acquisitions, or sales of business units;
  • To comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
  • To combat fraud or criminal activity, and to protect our rights or those of our affiliates, users, and business partners, or as part of legal proceedings affecting Cardinal Health;
  • In response to a subpoena, court order, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate;
  • With your consent.

We may also disclose non-identifying information:

  • For the same reasons we might share Personal Information;
  • With third party business partners for their own research and analysis;
  • With third-party advertisers or other vendors to place our advertisements on our Site and on third-party sites, to facilitate targeted content, and to analyze the effectiveness of our advertisements.

Access to your Personal Information is limited by need. Only a restricted number of Cardinal Health employees, and individuals and entities with whom Cardinal Health contracts to carry out business will have access to your Personal Information for the purposes described above. 

We do not provide your Personal Information to any third party for their own direct marketing purposes. Our third party advertising partners may, however, may use cookies to collect non-identifying information about your visit to our Site and other sites. These advertisers collect non-identifying information in order to, among other things, deliver ads that are targeted to your interests and to better understand the usage and visits to our Site and other websites tracked by these third parties. This Privacy Policy does not cover the collection methods or use of the information collected by third party advertisers, and Cardinal Health is not responsible for cookies in third party ads. We encourage you to review the privacy policies or statements of these third party advertising companies to learn more about their use of cookies and other similar technologies. You can learn more about, and opt-out of being targeted by certain third party advertising cookies on Cardinal Health’s Site in by visiting the National Advertising Initiative’s Opt-Out Tool and the About Ads Opt-Out Tool.

Choices

Commercial Emails: You may choose to opt-out of receiving commercial emails from us by following the instructions contained in any of the commercial e-mails we send or by signing into your account and adjusting your email preferences.  Please note that even if you unsubscribe from commercial email messages, we may still email you non-commercial emails related to your account and your transactions on the Site.  Also, please allow us 10 business days from when the request was received to complete the removal.  You may update your account preferences at any time.  If you wish to opt-out of receiving offers directly from our third-party business partners, you can follow the instructions in the emails that they send you.

Cookies and Tracking: You can disable cookies at any time by adjusting your browser settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. 

To disable “flash cookies,” you can adjust the setting of your Flash player to block Flash cookies using the tools contained in your website storage settings panel.  More information can be found on Adobe’s website.    

Please be aware, however, that if you turn off cookies, you will not be able to take full advantage of all of our Site features. For example, we will not be able to recognize you as a registered user to allow you access to your account information.

Do Not Track: Currently, we do not alter our data collection and use practices in response to Do Not Track signals. 

Accessing and Correcting Your Personal Information

If you wish to access, modify or update any personal information we have received, please contact privacy@cardinalhealth.com. Also, if you are a registered user, you can access your account at any time to modify or update your account information.

Other Sites

This Privacy Policy only addresses the collection, use, and disclosure of information by Cardinal Health through your interaction with the Site. However, our Site may contain links to other sites that are not owned or controlled by us, such as social networking sites, interactive maps that provide directions to retailers that carry our products or services, and links to retailers’ sites and e-commerce sites that sell our products or services. The Privacy Policy does not address nor do we control or have responsibility for the policies or practices of any third parties or any third-party sites to which this Site links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply.  We strongly suggest you review such third party's privacy policies before providing any data to them. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personal information.  We cannot control this collection of information. You should contact these entities directly if you have any questions about their privacy practices.

Security

Cardinal Health takes appropriate steps to manage the privacy of your Personal Information and the security of the Site. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard Personal Information.  Still, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Cardinal Health cannot guarantee that your Personal Information is under absolute security with the existing security technology. If you have any questions about the security of our Site, you can contact us at privacy@cardinalhealth.com.

Retention Policy

Cardinal Health retains your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or to fulfill a legal obligation.

Children Under 13

Cardinal Health does not intend that any portion of its Site will be accessed or used by children under the age of thirteen, and such use is prohibited. Our Site is designed and intended for adults. By using the Site, you represent that you are at least 18 years old and understand that you must be at least 18 years old. 

If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed Personal Information to us, please contact us at privacy@cardinalhealth.com. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s Personal Information as well as prohibit the use thereof.

International Users

The Site is intended for United States residents. Your Personal Information will be collected and stored in the United States, and subject to the laws of the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country. You are solely responsible for compliance with foreign laws, not Cardinal Health, when you provide your Personal Information and use the Site from outside the United States. You agree that the laws of the United States will govern the processing of your personal information, including any obligations of security and third-party sharing.

Contact Us

If you have any questions or comments about our privacy practices or this Privacy Policy, please contact us by email at privacy@cardinalhealth.com or by direct mail at Cardinal Health’s Ethics and Compliance Department, 7000 Cardinal Place, Dublin, OH 43017.

Last Updated: September 1, 2016