Customer advocacy
About customer advocacy
Customer Advocacy is our "voice of the user" and is critical to the advancement of patient safety at the point of care. Cardinal Health uses fact-based insights to:
- Address user issues and needs
- Prioritise business opportunities and product/service solutions.
Customer Advocacy connects us to our customers in the deepest and most responsive way.
Our customer advocacy team consists of Clinical and Technical Staff working cross-functionally to provide fact based insights and resources for our users. The team consists of customer service advisors who are dedicated to providing the best possible level of service to our customers and suppliers. Collectively our team has many years experience and will be pleased to provide information on the use and maintenance of our products. Listed below are just a few of the ways the team can provide support.
Clinical team
- User feedback and product performance assistance
- Clinical research help and answers to clinical questions
- Customer site visits
Technical team
- Driving investigations to root cause
- Customer visits as required
- Systems engineers to support top priority customer issues
Always there to help - Whether you are considering purchasing one of our products for the first time, or have queries about existing products, we are happy to answer your questions. Or, if you prefer, we will arrange for one of our clinical or technical teams to contact you without delay.
International Customer Advocacy E-mail:
cai@cardinal.com. Alternatively, please fill in our online
enquiry form.
