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“Our objective is to ingrain anti-diversion into the culture at Cardinal Health”

Mark Hartman
Senior Vice President, Supply Chain Integrity

Education and training

At Cardinal Health, we view the ongoing education and training of our employees as an important piece of our supply chain integrity priority.

We continue to train and reemphasize core elements of:
  • societal responsibility for anti-diversion
  • understanding of the Standard Operating Procedures
  • our Suspicious Order Monitoring program

Our sales force is key:
As the frontline with our pharmaceutical customers, our sales force plays a critical role in Cardinal Health’s supply chain integrity efforts. To that end, sales force training is an on-going priority including:
  • “Red Flag” training to recognize signals that could indicate diversion

Empowerment of the workforce
Our goal is to equip the workforce with the knowledge, skill and experience to “raise their hand” and stop an order that they believe (based upon that knowledge, skill and experience) to be a potential suspicious order. This empowerment goes to the core of the mantra that “Anti-Diversion is everyone’s responsibility.”