Essential Insights
Is your hospital missing this key part of patient care?
Americans are more racially and ethnically diverse than ever before, and the U.S. is projected to be even more diverse in the coming decades. Here’s what organizations need to know to provide more culturally competent patient care.
What do Gen Xers want from their patient experience?
Gen X is in the driver's seat when it comes to healthcare spending. Here’s how healthcare organizations can tailor their services to them.
What do Millennials want from their patient experience?
Millennials are poised to become the healthcare industry's biggest customers. Here’s how healthcare organizations can tailor their services to better meet their growing needs.
5 healthcare take-aways from other industries
Patients are acting more like consumers. Here’s what hospitals have learned from their industry counterparts as they've looked for new ways to keep their patients happy.
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3 reasons why patient empowerment is growing in healthcare
Patient empowerment is growing and continues to shape how healthcare is being delivered. Here are three important factors driving the behaviors of the more informed healthcare consumer.
Specialty pharmacy and baby boomers
A new approach to care for older Americans in Specialty Pharmacy.