What makes a successful community pharmacy? The answer goes far beyond just the ability to dispense medications.
Being a successful community pharmacy means having roots in a community and being a part of the civic, social and economic fabric of a place. It includes having a compassionate, relationship-oriented team whose members are trusted advisers to their pharmacy patients who are also their friends and neighbors. Now more than ever, it means offering vital patient services that fill a healthcare void in communities across our nation.
With that in mind, the National Community Pharmacists Association and Cardinal Health recently published the 2018 version of NCPA Digest, quantifying and profiling what makes community pharmacies successful and distinctive.
The Digest is designed to help community pharmacy owners manage their businesses better by providing facts, figures and profiles — essential data that describe the impact that community pharmacies have on patients and the places they serve.
For more than 80 years, the Digest has provided the most comprehensive report available on the state of the independent community pharmacy, allowing pharmacy owners to make prudent business decisions as well as equipping elected officials with the information they need to craft sound policy.
One of the innovations in the industry is that many community pharmacists have formed clinically integrated networks of pharmacy providers – known as CPESN® networks – to forge even stronger relationships with patients and their physicians. CPESN network pharmacies provide the integrated care and enhanced services that improve overall patient care, especially those with complex, chronic illnesses.
While NCPA members received early access to the Digest at the NCPA Annual Convention in October, all NCPA members can now access a copy at www.ncpanet.org/digest using their NCPA membership ID and password.
View the NCPA Digest