First, review your service levels and ability to support programs during periods that typically limit your team’s productivity and performance, such as:
- After-hours and weekend coverage
- Holiday coverage, vacations, sick time and temporary leave
- Daytime productivity during peak-volume hours, patient rounding and committee meetings
- Implementation of technology projects
Second, consider what your existing staff could accomplish during these periods with supplemental resources where you most need them. Create a business case for new models by estimating and documenting cost savings and revenue opportunities that you could realize with the execution of additional clinical programs, reduced readmission rates, improved HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores and implementation of a retail strategy. These estimates will help you carefully weigh the business case for change.
Lastly, talk to your peers and research the models available that you may have not yet considered. For example, could off-site resources carry the burden of routine medication order reviews, allowing your on-site team to focus on clinical programs, patient rounds, data analytics on program savings, medication reconciliation, discharge counseling and more? There are a number of new off-site resource models with flexibility to customize support around your pharmacy’s specific productivity challenges.