Vanderhoff: Over the last decade, patients and providers have been on a journey of discovering this new view of quality—quality through the eyes of patients and their quality of life. And I think today, these views are increasingly similar. Our providers are focused on what their patients want and need, rather than just what we think is best for them. We really have adopted this view that our patients' sense of well-being is at the core of our sense of gratification in our work.
Mueller: Do you think there are still distinctions between how providers view quality and how patients view quality?
Vanderhoff: Providers are trained as practical scientists. As a result, there's still a tendency to skew toward intervention and curative care as the hallmarks of delivering the best care. Patients are becoming much more holistic in thinking about their care, because ultimately, they want the quality of their lives to be the best they possibly can be. They want more than just what science can bring to the table, and I think that's been the evolution in thinking that providers have accepted and moved toward.
We want to be the best clinicians, we want to be able to provide our patients with the latest and greatest in curative care, and we want to go beyond that to create a caring experience and a caring and healing environment.