Within the clinical laboratory, quality has multiple components. The most thought of component of quality relates to inspections, accreditations, and standard regulatory compliance activities. Clinical laboratories often struggle to justify the resources to adequately support quality management and regulatory compliance programs. Many times this is due to lab quality efforts being viewed as a costly and necessary evil to achieving regulatory compliance. What often goes unrecognized is how quality management programs can be utilized to drive expense out of laboratory operations. For example, robust quality management programs can help reduce expenses associated with lost specimens, repeat testing and reagent management.
This session covers the concept of Cost of Quality, but focuses on the cost of poor quality (CoPQ). Methods for labs to calculate and capture CoPQ will be discussed. Armed with actual CoPQ data, laboratories can begin to speak the language of the "C Suite" by demonstrating improvement in financial performance. Labs can begin to portray their quality programs as mechanisms to achieve cost savings and cost avoidance, in addition to the quality, regulatory and patient safety benefits that are already well recognized.