The Patient-Centered Laboratory: A Renewed Focus

Cardinal Health Lab Briefings webinar series

This webinar is presented by Jane Hermansen, MBA, MT(ASCP), Manager of Outreach and Network Development at Mayo Medical Laboratories.

Title: The Patient-Centered Laboratory: A Renewed Focus

Overview

Laboratory testing is absolutely necessary for patient care, and the role of high-value diagnostics continues to increase in importance across the continuum of care. High quality, cost-effective and appropriately-utilized laboratory tests are essential in achieving healthcare’s Triple Aim. Triple Aim is a framework developed by the Institute for Healthcare Improvement (IHI) as an approach to optimizing health system performance. This framework encompasses three dimensions that must be pursued in order to have Triple Aim success¹. This presentation will focus on the first dimension: improving the patient experience of care.

Today, the physician-centric model of “Doctor Knows Best” is no longer the only consideration.  Have we ever asked the patient, “What will an abnormal result mean to you?” With the patient experience becoming the center, healthcare delivery systems must leave the status quo behind and develop processes that are intentionally focused on what is important to the patient. This focus will drive improvements in patient transactions, access and efficiency while managing costs; and when managed properly will create increased loyalty and help improve outcomes.

Objectives

Upon completion of this continuing education activity, the participant should be able to:

1. Describe the difference between physician-centric and patient-centric laboratory testing
2. Identify the role that the laboratory has in achieving healthcare’s Triple Aim
3. Evaluate existing laboratory service delivery across the care continuum
4. Develop a plan to upgrade your laboratory to providing patient-centric services

Intended audience

This continuing education credit is intended for use by clinical laboratory professionals who are interested in learning about the importance of patient-centric laboratory testing.

Take the course and obtain CE credits

Attend this basic level webinars at no cost.  Cardinal Health is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program.  This webinar is managed by Whitehat Communications and offer one P.A.C.E.® Continuing Education contact hour for up to six months after the live event.

One P.A.C.E.® credit is available upon completion of the course: The Patient-Centered Laboratory: A Renewed Focus

P.A.C.E.® credits are widely recognized in the clinical laboratory profession and can be used to fulfill most continuing education requirements.