Laboratory testing is absolutely necessary for patient care, and the role of high-value diagnostics continues to increase in importance across the continuum of care. High quality, cost-effective and appropriately-utilized laboratory tests are essential in achieving healthcare’s Triple Aim. Triple Aim is a framework developed by the Institute for Healthcare Improvement (IHI) as an approach to optimizing health system performance. This framework encompasses three dimensions that must be pursued in order to have Triple Aim success1. This presentation will focus on the first dimension: improving the patient experience of care.
Today, the physician-centric model of “Doctor Knows Best” is no longer the only consideration. Have we ever asked the patient, “What will an abnormal result mean to you?” With the patient experience becoming the center, healthcare delivery systems must leave the status quo behind and develop processes that are intentionally focused on what is important to the patient. This focus will drive improvements in patient transactions, access and efficiency while managing costs; and when managed properly will create increased loyalty and help improve outcomes.