For treatment information, adverse event triage or medical questions, our medical information nurses serve as central points of contact for your product. We can manage all types of inquiries and reports from minimal medication education to complex investigation tracking.
Adverse events: We use a validated system for capturing and reporting adverse events. Process flows and work instructions are developed for each function of the program to guide all aspects, including program design, clinical service triage, program management and reconciliation reporting.
Product complaints: Our solutions include the ability to receive product complaints via telephone, email or fax. We collect the appropriate information based on manufacturer instructions, store it in a database and provide the data back to the manufacturer for reporting purposes.