“Physician dispensing is a better experience for patients and their caregivers,” said Richard B. Troy, MD, FACS. “Big-box-store pharmacies don’t know our patients on a first-name basis like we do, so the comfort level here is much higher. Plus, obtaining medications at our practice is more discrete than potentially bumping into someone they know at a local pharmacy.”
Obtaining medications at the practice also helps improve adherence. Patients are more likely to fill the prescriptions and take their medications if they can pick them up while already at the practice, instead of having to visit a local retail pharmacy or contact a specialty pharmacy.
Just as important, Dr. Troy and other practice physicians can counsel patients on their medications right in the office and discuss potential risks and side effects—versus getting that information from a handout or package insert. Many patients are older, so they and their caregivers have more time to get all of their questions answered.
In short, physician dispensing is not only more convenient, it also supports better patient care. And there are financial advantages for the practice and the patient as well.
“We spend a lot of time getting patients qualified for medications,” Dr. Troy said. “Until now, there was no way for us to be compensated for that time. With physician dispensing, we can capture new revenue that would otherwise be unavailable to us. At the same time, we have better control of the cost to the patient—to help ensure it’s reasonable. We can review if a patient’s plan will cover the prescribed drug or if a lower-cost alternative is available. We can also help the patient enroll in financial assistance programs, if needed.”