Success story: Transforming the dispensary from a liability to an asset
When diminishing reimbursement rates, Direct and Indirect Remuneration (DIR) fees and budget scrutiny caused one practice’s management team to consider closing a longstanding physician dispensary, they collaborated with VitalSource™ GPO to turn a challenge into an opportunity.
Although the practice’s dispensing program had been in place for more than a decade, with two locations serving three satellite clinics, they found themselves in a capitated market, resulting in a limited number of Pharmacy Benefit Plans seen in the dispensaries. Facing unforeseen complexity and an uncertain future, the practice worked with VitalSource™ GPO’s Site of Care Dispensing team to assess the state of their program and identify a roadmap to a healthier future.
The results
- Dispensing revenue increased tenfold over a six-month period.
- The practice tripled the number of patients they served the previous year.
- The practice’s executive team began to recognize the dispensary as an asset for the practice and began to explore the possibility of adding an additional location.
March 2019
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