In a constantly changing environment, many oncology practices operating site of care dispensing programs feel overwhelmed by the challenges they face. With faxes from PBMs, new network requirements and contracts coming in daily, Joy Gray, PharmD, Pharmacy Manager for Tennessee Cancer Specialists, was feeling bombarded by what arrived in her inbox.
That is, until she partnered with the VitalSource™ GPO Site of Care Dispensing team. Working with the team has brought Joy a sense of relief and greater peace of mind. Joy says that the support she received from the team has been outstanding.
“We have had an amazing level of support,” Joy says. “There aren’t enough words in our vocabulary to describe it.”
And, that support isn’t limited to 8-5. Casey Foster, Lead Consultant for the Site of Care Dispensing team, has reached out to help Joy and her practice after hours and while on the road as well. Casey and the team quickly responded to a “panicked” phone call from Joy and helped the practice avoid a very costly audit. While speaking at a conference, Casey responded to an urgent request from a PBM for credentialing information, buying additional time and helping the practice stay in network.
“They have been the backbone so many times when we thought things would fall apart,” Joy said.
Because of the dedicated support Joy has received from the team, she feels that she can confidently approach the future and make better decisions for the long term.
In a constantly changing and uncertain environment, Joy knows that the team is always there on the other end of the phone to provide expert support and solve their challenges, so she can be where she belongs — delivering outstanding patient care.