Dr. Blau: We realized we had to make some operational decisions for handling the data when we received it. It left us thinking, “Now we have the data, what do we do with it?”
Often, clinicians are intimidated by the analytics, or they are afraid to let go. The Jvion data showed we needed to provide additional support in key areas of the practice. For instance, we already had a palliative care system in place with APPs, but these AI alerts allow us the opportunity to have some of these patients come in earlier, in a timelier manner to assess their need for palliative care. The data wasn’t alerting or scary, but it led us to providing better pain management and better depression management. That part significantly changed for us. We realized we lacked in areas related to end of life or palliative care area in the past. By having this data, we were able to impact our numbers in a positive way and provide better patient care.
The data also helped build the case for a need to add acute care clinics (ACC) during the weekdays. Previously, we only had one clinic on the weekend, and we staffed it with the physicians and the APPs on a rotational basis. After assessing the data, we decided to hire two additional APPs and add them to regular ACCs during the week. We realized through using the Jvion CORETM that we had enough patients we needed to bring into normal clinic, outside of their regular schedules.
Doctors are busy, and when these patients show up on the Jvion list, it is not a quick visit. It takes time as we either need to identify a real illness, like sepsis, or perhaps we’re dealing with something that is more mysterious. We need to analyze what is going on with that patient. It may be a false alarm, but we need to pay attention.
We cannot rely only on whether the patient looks good because their labs could be abnormal. And, with palliative care, if we get into those discussions with our patients, it takes time. Additional clinics allow us the extra time we need, as well as the extra support. This has improved the care we provide, and it has improved our patient satisfaction survey results as patients appreciate the doctor wanting to see them.