Ambient products will ship via ground delivery, and typically arrive in 2 to 3 days. Refrigerated and frozen products are shipped via next-day air. Saturday, early morning and same-day delivery options are available for an upgrade fee. All products requiring refrigeration are shipped in accordance with each manufacturer's recommendations.
Our sales representatives are available to help you during regular business hours, which are Monday through Friday, excluding major holidays, from 7 a.m. to 6 p.m. Central Time (CT). Customer Service representatives are also available during this time.
But whenever emergencies happen, we're ready to take your call. Our Emergency Drug Response Team is available to answer your calls 24 hours a day, 7 days a week, 365 days a year, nationwide, even on holidays.
Specialty Pharmaceutical Distribution will be closed in observance of the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
Annual physical inventory will also alter our shipping schedule. Advance notification of shipping schedule changes are sent via order shipments and online alerts. For more information, please call us at 866.677.4844.